Customer details
Your contract or customer information.
Auto warranty claims process
A repair process built to save time at the shop.
Eligible contracts may allow service at licensed repair facilities, subject to the issued contract. Approved covered amounts are handled according to contract terms.
AI-generated illustration depicting a real 2022 Porsche Macan S in an independent repair setting; not an official Porsche facility or documentary photograph.
What happens
From diagnosis to direct payment.
Vehicle repairs are stressful enough. Titan's claims process is designed to help an eligible repair facility confirm coverage, complete authorized covered repairs, and follow the payment terms in your contract.
- Use an eligible licensed repair facility permitted by your contract
- Titan reviews the repair against active contract terms
- Approved covered amounts are handled according to contract terms
- Authorization is confirmed before covered work begins
Before work begins
Help the repair review move efficiently.
Having the vehicle and repair details available can make the authorization conversation easier for you and the repair facility.
Vehicle details
VIN and current odometer reading.
Repair findings
The facility’s diagnosis and estimate.
Shop contact
A direct contact at the repair facility.
Five steps
A clear claim path.
Your contract terms control the final approval, but this gives customers a simple expectation before they need service.
Choose a shop
Take your vehicle to an eligible licensed repair facility permitted by your contract.
Diagnose repair
The shop identifies the failed component and repair estimate.
Review coverage
Titan reviews the repair against your active contract terms.
Approve work
Approved covered repairs can move forward with the facility.
Direct payment
Approved covered amounts are handled according to the issued contract.
Need claim support?
Call support before authorizing covered repairs.
Fast communication helps your repair facility understand the covered component, authorization, and documentation requirements.